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General Questions | Account Questions
 
General Questions
 
01. Why DialNoPIN?
02. How do I use this phone card?
03. How does PINfree setting works?
04. How can I sign up with DialNoPIN?
05. What if I lost my PIN number?
06. What if I forgot my password?
07. How long does it take to activate my personal account?
08. Does DialNoPIN have monthly fees, set up fees, minimums or other hidden charges?
09. When does my card start getting billed?
10. What is a Local Access number?
11. How will I know how much time is left on my card?
12. Can I call from other countries?
13. How can I contact your customer service?
 
1. Why DialNoPIN?
DialNoPIN provides you the best rates and reliable quality for both domestic and international telecommunication service at anytime. This service is not only designed for personal, it also can be used for business and residential. It is convenient, and you will no longer need remember the 10 digits PIN number.
 
2. How do I use this phone card?
1. Dial the Toll-Free or Local Access number.
2. When prompted, enter the PIN number.
3. When prompted, enter your destination number
    - if your destination number is within U.S and Canada, please dial
      1 + area code + phone number
    - if your destination number is in another country, please dial
      011 + the country code + the city code + phone number
 
3. How does PINfree setting works?
PINfree setting will help you make the calls faster and easier! You can register up to 5 phone numbers that you would like to make calls from, such as your home phone or cellphone. You can simply dial the local access number or the toll-free number, and then the destination number you wish to reach. For more details, please click on How It Works.
 
4. How can I sign up with DialNoPIN?
Click "Sign Up Now" on the front page, Choose a card that you wish to purchase, and select the pre-paid amount you want to use, then click on Submit and follow the steps to insert your credit card information. Or click here to begin.
 
5. What if I lost my PIN number?
If you happen to forget your PIN number, please log into your account with your email address and password at http://www.dialnopin.com. Once in your "My Account" page, information regarding your account will be listed including your PIN number.
 
6. What if I forgot my password?
If you forgot your account password, click on "Forgot Your Password?".
 
7. How long does it take to activate my personal account?
It usually takes effect immediately after you purchased.
For first time buyers, you should receive an email regards an account activation link in the confirmation email. And simply click on the link to active your personal account for more convenient functions, and order information.
For recharge customers, you will receive an order confirmation email immediately; or log into your personal account for more details.
 
8. Does DialNoPIN have monthly fees, set up fees, minimums or other hidden charges?
No! There are no monthly fees or any other additional charges other than a 55¢ payphone surcharge.
 
9. When does my card start getting billed?
You are billed upon connection. Once a person or answering machine picks up or received a fax signal at the other end your call is considered connected.
 
10. What is Local Access number?
A Local Access number is a local number in your area that you dial to access our systems. For complete local access numbers, please click here!
 
11. How will I know how much time is left on my card?
Before each phone call, you will receive your available balance
 
12. Can I call from other countries?
Currently, all calls must originate from the US 48 states and Canada.
 
13. How can I contact your customer service?
You can reach us through Online Support.
 
Account Questions
 
01. How do I register my home phone or cell phone as DialNoPIN setting?
02. How do I recharge my account?
03. How can I update my account information?
04. What is the occasional 55¢ surcharge that sometimes appears on my account calling history?
05. Does my PIN have expiration date?
06. In what increments does DialNoPIN bill?
07. How will I be charged when a local access number isn’t available?
08. How do I receive credit for un-connected calls?
 
1. How do I register my home phone or cell phone as PINfree setting?
Log into your personal account, and go to Account Summary page. Enter the phone number you wish to call out by clicking register under “PINfree Settings”. We strongly suggest do not set public phone as Pinfree setting.
 
2. How do I recharge my account?
Click “Recharge here” on your left function menu bar, and select the PIN number you wish to add more value.
 
3. How can I update my account information?
To update address, email and billing information simply login to your account, go to the “Personal Info Update”.
 
4. What is the occasional 55¢ surcharge that sometimes appears on my account calling history?
Generally, it is a payphone connection charge that is connected to what is required by the federal government. The Federal Communications Commission (FCC) allows public/payphone service providers to charge a service fee for all calling card usage. This fee applies when a toll-free number is dialed, irrespective of whether it is the caller's ultimate destination(s). And as a result, DialNoPIN is forced to pass on the 55¢ surcharge to its calling card users.

The 55¢ surcharge may apply for calls placed from the following locations:

(1). Public payphone
(2). Hotel/hospital phone
(3). College dormitory or apartment
(4). Residence without a long distance provider; or a residence with calling restrictions
(5). Other commercial phone systems

you can identify the surcharge as an extra charge above the corresponding call in your account billing information. We do not control whether the surcharge will be imposed from any particular phone. Therefore, this can only be determined after placing a call. In general, all public payphones incur this charge. Not all of the other locations listed above impose such a surcharge.
 
5. Does my PIN have expiration date?
No, there is no expiration date for your PIN as long as you use DialNoPIN service.
 
6. In what increments does DialNoPIN bill?
DialNoPIN bills in full minute increments.
 
7. How will I be charged when a local access number isn’t available?
We provide toll-free access numbers for an additional charge. Please press here for rates and toll-free numbers!
 
8. How do I receive credit for un-connected calls?
A request for credit on a call with connection problem will be considered if the call is less than one minute in duration; and the same number was dialed within two minutes of the initial attempt. Please send a trouble ticket through your personal account with the time, date, and the destination phone number of the call. Once confirmed and verified, minute(s) will be credited to your account along with an email stating that it has been credited. DialNoPIN only accept within 15 days of the call. A general request of “all one minute calls within the last 15 days” will not be accepted
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DialNoPIN is proud to offer you the "Calling PINless" prepaid phone cards with the best long distance services for US domestic and international! You can enjoy Calling PINless that fit your needs at a price you can't beat! Our Global Express plan start at just 1.9¢ per minute with additional features like NO PIN Dialing, No Connection Fee, NO Hidden Charges, Online Account Management and Reliable Service!